Privacy Policy

The Paint Corner Kuwait ("we", "us", "our") operates the website thepaintcorner.com and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, make a booking, create an account, or interact with our marketing communications.

By using our services, you consent to the data practices described in this policy. If you do not agree with the terms of this policy, please do not access the site or use our services.

We collect information you provide directly to us, including:

• Account Information: Name, email address, phone number, and password when you create an account.
• Booking Information: Activity selection, date, time, guest count, location preference, and any special notes you include with your booking.
• Contact Form Submissions: Name, email, phone number, and message content when you reach out to us.
• Payment Information: Payment is collected at the venue. We do not store credit card numbers on our website.

We also automatically collect certain information when you visit our website, including:

• Device Information: Browser type, operating system, device type, screen resolution, and language preferences.
• Usage Data: Pages visited, time spent on pages, click patterns, referral sources, and browsing behavior.
• Location Data: Approximate geographic location based on your IP address.
• Cookies and Tracking Data: Information collected through cookies, pixels, and similar technologies (see Section 5).

We use the information we collect for the following purposes:

• Service Delivery: To process and manage your bookings, send booking confirmations, and communicate about your sessions.
• Account Management: To create and maintain your account, track your booking history, and provide account-related support.
• Communication: To respond to your inquiries, send service-related updates, and provide customer support.
• Marketing and Advertising: To send you promotional offers, newsletters, and updates about new activities and events. You may opt out at any time (see Section 8).
• Targeted Advertising: To deliver personalized ads through platforms including Facebook (Meta), Instagram, Google Ads, TikTok, and Snapchat based on your interests and interactions with our website.
• Analytics and Improvement: To analyze website usage patterns, understand user behavior, measure advertising effectiveness, and improve our services and user experience.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing activity. These include:

• Essential Cookies: Required for the website to function properly (authentication, security, session management).
• Analytics Cookies: Google Analytics to understand how visitors use our site, track page views, session duration, and user flows.
• Advertising Cookies: Facebook Pixel (Meta Pixel), Google Ads conversion tracking, TikTok Pixel, and Snapchat Pixel to measure ad performance, build custom audiences, and deliver targeted advertisements.
• Social Media Cookies: Cookies from social media platforms when you interact with embedded content or share features.

These tracking technologies help us:

• Measure the effectiveness of our advertising campaigns on Facebook, Google, Instagram, TikTok, and other platforms.
• Create lookalike and custom audiences for targeted advertising.
• Retarget visitors who have shown interest in our services.
• Understand which ads and content drive bookings.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.

We share information with the following categories of third parties:

• Advertising Platforms: Meta (Facebook/Instagram), Google (Ads/Analytics), TikTok, and Snapchat receive browsing and conversion data through their respective pixels and tracking codes to enable targeted advertising and campaign measurement.
• Firebase (Google): We use Firebase for user authentication and data storage. Firebase processes your account information in accordance with Google's privacy policies.
• Email Service Providers: We may use third-party email services to send transactional and marketing emails.
• Hosting and Infrastructure: Our website is hosted on cloud infrastructure providers that may process data as part of their services.

We do not sell your personal information to third parties. We only share data as necessary to provide our services and conduct our marketing activities as described in this policy.

When you create an account on our website, you agree to the following:

• Your name, email, and phone number may be used to send you booking confirmations and service-related communications.
• Your data may be used for marketing purposes, including email newsletters, promotional offers, and personalized advertising across social media and search platforms.
• Your browsing activity and booking history may be used to create audience segments for targeted advertising.

By creating an account, you consent to these uses. You may withdraw your consent at any time by contacting us (see Section 8).

We retain your personal information for as long as your account is active or as needed to provide our services. Specifically:

• Account Data: Retained until you request account deletion.
• Booking Records: Retained for up to 3 years for business and legal purposes.
• Marketing Data: Retained until you opt out of marketing communications.
• Analytics Data: Aggregated analytics data may be retained indefinitely as it does not identify individual users.

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your account and personal data.
• Marketing Opt-Out: Unsubscribe from marketing emails or request removal from advertising audiences.
• Cookie Preferences: Manage cookies through your browser settings.

To exercise any of these rights, please contact us at info.kw@thepaintcorner.com or message us on WhatsApp at +965 565 04940. We will respond to your request within 30 days.

You can opt out of marketing communications and targeted advertising in several ways:

• Email: Click the "unsubscribe" link at the bottom of any marketing email.
• Direct Request: Contact us at info.kw@thepaintcorner.com or via WhatsApp at +965 565 04940 to be removed from all marketing lists.
• Facebook/Instagram Ads: Adjust your ad preferences in your Facebook/Instagram account settings.
• Google Ads: Visit Google's Ad Settings to manage personalized advertising.
• Browser Settings: Clear cookies and adjust privacy settings in your browser to limit tracking.

Please note that even after opting out of marketing, you will still receive transactional communications related to your bookings and account.

Our services are designed for guests aged 5 and above, with adult supervision required for minors. We do not knowingly collect personal information from children under 13 without parental consent. If you believe we have collected data from a child under 13, please contact us immediately and we will take steps to delete that information.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include encrypted data transmission (SSL/TLS), secure authentication through Firebase, and restricted access to personal data. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by posting the updated policy on our website with a revised "Last Updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

For questions about this Privacy Policy, please contact us at info.kw@thepaintcorner.com.